Frequently Asked Questions
Everything you need to know about appointments, preparation, pricing and orders. Still unsure? We are only a message away.
You can book through our online booking page, or simply call or message us. We will confirm your date and time and answer any questions before your visit.
We recommend booking in advance to guarantee your preferred slot, as our stylists are often fully booked. If we have availability we are always happy to welcome walk ins.
Please arrive with clean, detangled and fully dried hair unless your service includes a wash. This helps your style last longer and keeps your appointment running smoothly.
We stock quality hair and extensions, but you are welcome to bring your own. Let us know in advance so we can prepare and advise on the amount needed.
Final pricing depends on length, thickness, the style and the time involved. Your stylist will confirm the exact price during your consultation before any work begins.
For longer appointments we may ask for a small deposit to secure your slot. This is deducted from your final total on the day.
Browse our shop and message us to reserve any item while our full online checkout is being launched. We will confirm availability and arrange payment with you.
Yes, we offer UK delivery on products, and local collection is also available. Delivery times and costs are confirmed at the point of order.
Unopened products in their original condition can be returned within 14 days. For hygiene reasons, opened hair, wigs and skincare cannot be returned unless faulty.
Still Have a Question?
We are always happy to help. Reach out and we will get back to you quickly.